Example email when a HWS has been assessed as non-warranty due to it having physical damage.
Hi Jamie,
I've received the report back from our Service Centre for you on Bob's Smarttek Hot Water System.
The Smarttek Hot Water System has had some physical damage to it and unfortunately, physical damage is not covered under our Warranty Policy.
The gas inlet valve on the unit has been snapped/broken and this part will need to be replaced.
There is a service fee of $88 to replace the gas valve, which can be done in our Service Centre. This includes not only the part, but re-testing and postage back to you in store.
Can you let me know by return email if you would like for us to go ahead with the repair.
Kind Regards,
Hannah - Smarttek Support
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article